First, we divided our contracts into two categories; specified development and maintenance contracts. While the previous type of contract is designed for large custom development projects, maintenance contracts are ideal for maintaining common development relationships with existing customers. Duh, right? The core of all maintenance services must be the actual maintenance of your website and the server on which it is located. And I`m talking about regular maintenance, not just when you notice that they`re broken. With a site maintenance reenter, you will unlock a number of ordinary benefits: in all sincerity, here customers can make the most of retaining them, because there is always something to do in this category. Whether you`re updating and rewriting the copy of the site, maintaining your social media profiles, or launching complex campaigns to boost sales, an agency can fill in the gaps your team lacks resources for. However, if you set a deadline for your contracts, you will have some air to breathe. Suppose you recognize a few months during which you offer maintenance services that your late payment fees are a little too lenient. They can simply develop a new contract that will be presented to existing customers when their terms are met. The natural challenges of avoiding web retainers means that you know carefully how to create your chord. Before you can start placing website maintenance instructions for your customers, you need to have a strong model in place. Another important element of the agreement is the shelf life. Tell you exactly when your customers can opt out or cancel, or if they sign up for a minimum number of hours.
Clarify the cancellation procedure to avoid further confusion. Most of the time, this includes an hourly rate for each job that goes beyond the allotted hours. We have also seen agreements in which customers can “borrow” hours in the coming months. Of course, this is only possible with the client`s obligation to continue to honour the retainer for the months in which hours have been borrowed. 2) Yes, we use this contract for customers without clear direction or technical specifications. We ask them to pay a retainer and give them a general estimate of how long it will take to help them define a technical specification. Once this process is complete, they will have a clear idea of where they are going and the opportunity to continue with us if they wish. This site maintenance contract (“Agreement”) is heresy between you, your employees and agents (together “customer”) and applies to the purchase of all monthly site maintenance services (hereafter collectively referred to as “maintenance services”) ordered by the Customer. Of course, especially in web maintenance, some jobs (such as urgent fixes) may fall outside this period.